Fundamentals of Insurance and Risk Management

Effective Communication

Course Objectives

  • Understand the importance of effective communication skills to achieve better results in today’s competitive environment
  • Identify the different types of communication
  • Identify various styles of communication
  • Recognise the various aspects of organisational communication
  • Construct concise messages using the 7 Cs guidelines

Learning Outcomes

  • Apply competent communication skills as a key tool in preparing to become a high-achiever
  • Communicate effectively in different situations
  • Evaluate one’s own style of communication
  • Comprehend the significance of effective communication for organisational and personal success
  • Apply 7Cs guidelines while communicating

Who Should Attend?

Any Graduate

Learning Access

  • Handbooks
  • Lecture Slides
  • Videos
  • Quizzes

Course Duration

12 Weeks / 40 Hours


Exam Duration

90 Minutes

Number of Questions


Total Marks


Types of Questions

Multiple Choice Questions

Pass Percentage

50% (min)

Exam Pattern



After completing this course and successfully passing the certification examination, the student will be awarded the “Certificate in Effective Communication” certification.

If a learner chooses not to take up the examination, they will still get a 'Participation Certificate'

  • Introduction to Effective Communication

    "The Communication Process, Effective Communication Techniques, Perspectives in Communication, Seven Cs of communication"

  • Types of communication

    Communication channels, Modes of communication –Verbal Communication, Nonverbal communication, Context of the communication, Medium of communication

  • Styles of Communication

    Introduction to Styles of Communication, Communication Methods, Johari Window –Introduction, Communication Styles,

  • Corporate Communication

    Organisational communication, Meeting skills, Report Writing, Presentation skills

  • Professional and Successful Communication

    Interpersonal communication, Positive Communication, Avoiding Misinterpretation, Feedback & Improvement

  • 40 hours of high-quality eLearning
  • 12 Hrs Face to face delivery
  • High Student Engagement Platform - KRACKiN
  • Student e-Portfolio
  • Project/Case studies
  • Hands-on exercises
  • End module assessments
  • Dedicated Learning Advisors for training
  • 24x7 Online LMS

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