Fundamentals of Insurance and Risk Management

Communication Proficiency

Course Objectives

  • Outline reading for comprehension, review and study
  • Discuss and apply the knowledge about the functions of language in writing
  • Develop the skills needed to demonstrate professional communication etiquette in formal writing
  • Define the importance of speaking as a skill
  • Explain the need to develop one’s listening skills while solving problems by retaining key information

Learning Outcomes

  • Interpret reading for comprehension, review and study
  • Apply the importance of language in communication
  • Demonstrate professionalism through the concepts and guides  skills in written communication
  • List the uses of speaking skills
  • Demonstrate the need to develop one’s listening skills

Who Should Attend?

Any Graduate

Learning Access

  • Handbooks
  • Lecture Slides
  • Videos
  • Quizzes

Course Duration

12 Weeks / 40 Hours


Exam Duration

90 Minutes

Number of Questions


Total Marks


Types of Questions

Multiple Choice Questions

Pass Percentage

50% (min)

Exam Pattern



After completing this course and successfully passing the certification examination, the student will be awarded the “Certificate in Communication Proficiency” certification.

If a learner chooses not to take up the examination, they will still get a 'Participation Certificate'

  • Reading Skills

    Introduction, Types of reading, Reading for comprehension, review and study, Reading a business document, Reading an email, Reading for information

  • Writing Skills

    Introduction to writing skills, Components of written communication, Essay Writing, Note Making, Paraphrasing and Rewriting techniques

  • Importance of writing skills with effective official correspondence

    Importance and significance of effective official correspondence, Communication  etiquette, Language of responsibility and adaptability, Official Correspondence with Letter writing, E- mails, Official Correspondence 2 with Writing notes on files, Official circulars and notices, Agenda preparation, Official Correspondence 3- Official circulars and notices, SOP

  • Speaking Skills

    Introduction and Components of good speaking, Phonetics, Developing Content, Effective speaking and enhancing your skills, applying speaking skills

  • Listening Skills

    Introduction to Listening, Mindful and Intentional Listening, Types of Listening, Barriers to Effective Listening, Retention of Key Information and Problem Solving Skills

  • 40 hours of high-quality eLearning
  • 12 Hrs Face to face delivery
  • High Student Engagement Platform - KRACKiN
  • Student e-Portfolio
  • Project/Case studies
  • Hands-on exercises
  • End module assessments
  • Dedicated Learning Advisors for training
  • 24x7 Online LMS

After the successful completion of this course, applicants can look for opportunities as:

·         Spoken English Trainer

·         Communication Trainer

·         Soft Skill Trainer


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